Frequently Asked Questions

How long will it take for my item to get delivered?

Depending on the level of customization for your product the time it takes to get to you will vary. You will get your item within 5 - 8 business days of ordering. Most items however will ship much faster than that. Note - due to the pandemic delivery times have some times been 10 -12 business days.

I see multiple charges on my card, how do I get one removed?

In the rare event that a card receives a double charge for an item please contact support and they will issue a refund for it immediately. Support is best reached at support@coolcrazystuff.store

The mug I received was broken, how can I get a new one?

Unfortunately, from time to time, mugs do get broken in transit. They are ceramic and if someone doesn't take good care of the package it can be broken. We have no problem sending you out one as a replacement if this happens. Please just send us a photo with the broken mug and your order details to support@coolcrazystuff.store and we'll get you a new one out!